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How We Handle Your Account Information

We collect what we need to run your account, process deposits through bKash, Nagad and Rocket, and keep the lobby accessible. This policy covers what we gather, how we use it, and the choices you have around your data.

Account registration dataPayment transaction recordsDevice and session logsCommunication historyCookie and tracking preferences
bd75 How We Handle Your Account Information
POLICY QUESTIONS

Reach Us About Your Privacy

If you have questions about what data we hold, want to request changes, or need clarification on retention periods, our support team handles privacy inquiries. Use the contact methods below; include your registered mobile number so we can verify your account before discussing personal information.

Team online

Live Chat

Open the chat widget in the lobby footer. Privacy requests are routed to a senior agent who will verify your account and walk you through data access, correction or deletion options in real time.

Email Support

Send your privacy question to the support email listed in account settings. Include your registered mobile number and a brief description of what you need; we reply within one business day with next steps or the information you requested.

Account Settings

Log in and go to Privacy Controls under account settings. You can download a copy of your data, update marketing preferences, or submit a deletion request directly through the self-service panel without contacting support.

DATA SECURITY

How We Protect Your Information

We encrypt account credentials and payment references in transit and at rest. Session data lives on secure servers; only authorized personnel can access logs for fraud investigation or withdrawal verification. Cookie preferences are stored locally on your device; we do not sell tracking data to third parties.

Encrypted Connections

Every page load, login and deposit request runs over SSL encryption. Your bKash, Nagad or Rocket wallet details never travel in plain text, and we do not store your wallet PIN or OTP codes on our servers.

Data Retention

We keep transaction records and session logs for the period required under financial regulations, then move them to cold storage or delete them. Marketing contact lists are purged immediately when you unsubscribe from account settings.

Third-Party Processors

Payment gateways that handle bKash, Nagad and Rocket deposits operate under their own privacy policies. We receive only transaction confirmations and reference numbers; they manage wallet credentials and OTP flows independently.

User Rights

You can request a copy of your data, ask us to correct errors, or submit a deletion request through account settings or by contacting support. Deletion removes personal identifiers but preserves anonymized transaction records where law requires financial audit trails.

Privacy Policy Questions

We ask for your mobile number, email and a password during registration. When you deposit via bKash, Nagad or Rocket, we store the transaction reference and amount to update your balance, but we do not keep your wallet PIN or OTP.

Active account data stays accessible while your account is open. Transaction logs and session records are retained for the period required under financial and anti-fraud regulations, then archived or deleted. Marketing contact lists are cleared immediately when you unsubscribe.

Yes. Log in, go to Privacy Controls under account settings, and click Download My Data. We generate a file with your registration details, transaction history and session logs, usually ready within a few minutes.

Open account settings, find Communication Preferences, and toggle off promotional emails or SMS. Changes take effect immediately; you will still receive account-related notifications like withdrawal confirmations and security alerts.

We share transaction references with payment processors so they can confirm bKash, Nagad or Rocket deposits. We do not sell your contact details or session data to advertisers or data brokers. Game providers see only anonymized session identifiers.

Go to Privacy Controls under account settings and submit a deletion request, or contact support with your registered mobile number. Deletion removes personal identifiers but preserves anonymized transaction records where financial regulations require audit trails.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.